![]() ![]() If the time comes that the developer gets a productive editing interface in place, ScreenSteps could become the best product in the category of documentation development, but until then it is punishing experience to use this product. If you don't need multi platform or zendesk integration you are much better off with MacSnapper. I will develop and organize all the content of my manual with other screen snap tools such as Little Snapper, Skitch and Voila and then move them into ScreenSteps as a final step. In the end, the process of producing documentation becomes as frustrating and time consuming as it would be without the program.īecause this program integrates with Zendesk I will continue to use it but only as a publishing tool. ![]() There is no way to handle multiple steps so each step must be individually moved from lesson to lesson in a tedious multi-step process that wastes time and energy. The standard system clipboard is not supported so there is no way to collect steps and improve efficiency using scrapbooks or multi-clipboards. The editing interface is anti-productive. It is extremely time consuming and tedious to reorganize steps into multiple small hyperlinked lessons All the time you save by creating steps easily is completely lost in the editing process. Unfortunately, this is where things fall apart. This is a very quick and easy process that is seamlessly integrated into the process of using an application while you document it.Īt the end of a documentation session you are left with a lesson full of screen steps that can be nicely annotated and described with minimal text to produce a clear tutorial that teaches the end user well. It is very effective and easy to use when it comes to snapping screen shots which are automatically added as steps to an open lesson. Also, it is cross platform which is very important if your are documenting a product runs on both Mac and Windows. It integrates with Zendesk which is very important to me. I can output manuals to a variety of well designed outputs including pdf and html. Capture screenshots, mark them up, add some text, and publish right to Zendesk.ScreenSteps has certain great advantages that make it worthy of consideration. ScreenSteps gives you everything you need to create customer self-service documentation that gets great results. You can show your customers exactly what you mean using marked up screenshots, and walk them through complex workflows by showing them what to do. No more repeating the same thing again and again, or having to clarify what your macro said in follow-up emails. ![]() Resolve tickets faster by sending your customers a link to your articles. ScreenSteps stores all of your images so you can revert to a previous copy. Rollback old revisions - pretty helpful if you or a member of your team makes a mistake and you need to reload an older version of your article. ScreenSteps also makes it easy to assign outdated articles to members of your team so you can divide and conquer. ![]() All you have to do is click the “Replace image” button and you can instantly replace an old screenshot with a current one that shows off your software’s new UI. Update screenshots so your customers always have the most relevant information right at their fingertips. Zendesk customers who use ScreenSteps to create high quality articles notice a drop in tickets submitted because customers can find what they need on their own, and they have fewer follow up questions asking for points of clarification. And because writing great documentation in ScreenSteps is so quick, everybody on your team will be able to write a lot more of it. In 2003 I co-founded Blue Mango Learning Systems with my brother Trevor DeVore as an e-learning consultancy. You can also use presets so that your documentation looks consistent no matter who writes it. Because ScreenSteps is so simple to use, anybody on your team can create great tutorials. ScreenSteps lies within Photo & Graphics Tools, more precisely Slideshow & Presentation. The actual developer of the software is Blue Mango Learning Systems. This download was scanned by our antivirus and was rated as malware free. Instead of using only text to explain how to use your software, you can incorporate multiple screenshots into an article to show your customers exactly what to do, walking them through each step of a process.Ĭollaborate with a team of agents, and get everybody to contribute their knowledge. ScreenSteps 4.4.11 is free to download from our software library. Improve your self-service by giving your customers great answers that are crystal clear. ScreenSteps combines everything you need to organize screenshots, mark them up, add titles and text, and then publish right to Zendesk Help Center or the Legacy Web Portal. Fill up your Zendesk knowledge base with beautiful documentation. ![]()
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